Return Policy

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days. ALL returned and exchanged items are subject to an Return Merchandise Authorization from H&R (see exceptions above). Keep your purchase, accessories and all packing materials in NEW condition to avoid any restocking fees. Web purchases require an RMA (Return Merchandise Authorization) number. For an RMA (Return Merchandize Authorization) number, please email us. Please note that an RMA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out), all accessories, and bonus items, if any. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.

  • All returns accepted.
  • Your buyer should contact you within 30 days after receiving the item.
  • Refund given as Money back or exchange (buyer's choice).
  • Return shipping will be paid by your buyer.

Products are warranted solely by the manufacturer/distributor. The complete warranty is included with the product and is subject to the conditions set forth by the manufacturer or distributor. H&R offers a 30-day exchange/refund policy on all web purchases.All returns must be packed in an outer shipping carton with valid RMA # written on the outside of the shipping carton.

  • A copy of your original invoice must be included in your return package.
  • Please note: our Returns Receiving Department will refuse any package that does not have a valid RMA#. There are no exceptions.
  • Please ship your parcel back to us Freight Prepaid. We suggest that you use USPS Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments